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Support & Communicationhow toFor admin · manager · team-member · Updated 2026-09-16

Managing Support Tickets

Capture and resolve customer requests in AllTask — create a ticket, assign it, reply to keep context and close it when resolved.

ticketssupportissuesrequestsresolution

Create a ticket for a customer issue, assign it to someone, add replies to document progress, and close it once the customer’s problem is resolved.

  1. 1Create a ticket

    1. 1.Open Tickets from the main menu.
    2. 2.Select Add New (top-right of the screen).
    3. 3.Add the request details, the client (if applicable) and the priority.
    4. 4.Assign the ticket to a team member.
    5. 5.Save the ticket.
    Result: The ticket appears in the ticket list with its status, priority and assignee.

  2. 2Reply and resolve

    1. 1.Open the ticket.
    2. 2.Add a reply with the resolution or update.
    3. 3.Close the ticket when the customer confirms the issue is resolved.
    Tip: Keep replies on the ticket so the history stays in one place for the customer and your team.
    Result: Resolved tickets drop out of your open-ticket counts.

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